Services clients
[vc_row][vc_column][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”trust-element” css=”.vc_custom_1568805938134{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #c82027 !important;}”][vc_column width=”1/3″ css=”.vc_custom_1567777102201{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 15px !important;}”][vc_row_inner equal_height=”yes” content_placement=”middle” css=”.vc_custom_1567776537413{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”1/3″ css=”.vc_custom_1567776588855{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_single_image image=”471″ img_size=”full” alignment=”center” onclick=”custom_link” el_class=”imagehomes” css=”.vc_custom_1568898355231{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” link=”https://altamedia.ch/a-propos/#picto”][/vc_column_inner][vc_column_inner width=”2/3″ css=”.vc_custom_1567776807477{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1568898359940{margin-bottom: 0px !important;}”]EXPÉRIENCE[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1567777096376{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 15px !important;}”][vc_row_inner equal_height=”yes” content_placement=”middle” css=”.vc_custom_1567776530453{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”1/3″ css=”.vc_custom_1567776572108{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_single_image image=”473″ img_size=”full” alignment=”center” onclick=”custom_link” el_class=”imagehomes” css=”.vc_custom_1568971679235{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” link=”https://altamedia.ch/a-propos/#picto2″][/vc_column_inner][vc_column_inner width=”2/3″ css=”.vc_custom_1567776800604{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1568971684705{margin-bottom: 0px !important;}”]SUR MESURE[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1567777090866{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 15px !important;}”][vc_row_inner equal_height=”yes” content_placement=”middle” css=”.vc_custom_1567776519630{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”1/3″ css=”.vc_custom_1567776693149{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_single_image image=”474″ img_size=”full” alignment=”center” onclick=”custom_link” el_class=”imagehomes” css=”.vc_custom_1568971689788{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” link=”https://altamedia.ch/a-propos/#picto3″][/vc_column_inner][vc_column_inner width=”2/3″ css=”.vc_custom_1567776775853{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1568971694737{margin-bottom: 0px !important;}”]PROXIMITé[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1514469981289{margin-bottom: 30px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1514462485358{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column_inner][vc_column_text el_class=”altamedia-title”]
FORMATION POUR LES SERVICES CLIENTS
[/vc_column_text][vc_column_text]
Centres de contacts, SAV, Hotlines, Services Desk, Helpdesk
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_single_image image=”1489″ img_size=”full”][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]Pour une relation client à distance…de proximité !
Que l’on parle de service après-vente, de centres de contacts ou encore de helpdesk interne, le développement de la relation client à distance amène l’entreprise à devoir s’organiser pour délivrer des réponses de qualité, quel que soit le canal.
- Maîtriser les fondamentaux de la réception d’appels
- Vendre par téléphone (en émission et en réception d’appels)
- Traiter efficacement les emails, le courrier, le chat
- Améliorer son orthographe et certifier son niveau de français
- Manager en centre de contacts: encadrer, animer, évaluer, motiver, former
- Préparation aux examens officiels de Call Center Agent et Contact Center Supervisor de Callnet.ch
- Atelier Réclamations et Situations difficiles:
- Gérer les émotions, répondre aux situations difficiles, traiter les réclamations
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” parallax=”content-moving” parallax_image=”1725″ parallax_speed_bg=”2.5″ css=”.vc_custom_1568989534061{padding-top: 20px !important;background-position: center;background-repeat: no-repeat;background-size:cover !important;}” el_class=”edhomeimg”][vc_column][vc_column_text el_class=”altamedia-title” css=”.vc_custom_1582532575917{padding-top: 50px !important;}”]
Les + de notre approche « Client 360° »
[/vc_column_text][vc_column_text el_class=”textAccompagnements” css=”.vc_custom_1582037749981{padding-top: 20px !important;padding-bottom: 80px !important;}”]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][vc_column_text el_class=”altamedia-title”]
pour aller plus loin
[/vc_column_text][vc_row_inner][vc_column_inner][vc_basic_grid post_type=”ids” item=”1228″ grid_id=”vc_gid:1582532809577-88205948341a8730ab1bb857b4a545cc-5″ include=”1211″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
